BERRY & GROUSE · CUSTOMER CARE

The Estate
Offices

Personal help with orders, product questions, sizing, fabrics and bespoke enquiries.

HOW MAY WE HELP? ↓

WELCOME TO THE ESTATE OFFICE

Where can we
help today?

Behind every Berry & Grouse order is a real conversation. Whether you are choosing a shade for a favourite lamp, comparing cushion fillings or planning a bespoke piece, your message is read and answered personally.

info@berryandgrouse.com ↗

THE CORRESPONDENCE DESK

Write to
the Office.

Tell us what you need and include as much useful detail as you can. For sizing or bespoke enquiries, measurements and the name of the fabric are especially helpful.

01Order numbers help us find existing orders quickly.

02You can reply to our email with photographs if needed.

03Every enquiry is handled personally, Monday to Friday.

YOUR ENQUIRY

All fields marked * are required

We use your details only to answer your enquiry. We reply personally within 24–48 hours, Monday to Friday.

BEFORE YOU WRITE

You may find the answer
already waiting.

DELIVERY & DISPATCH

Timescales, dispatch and delivery guidance.

→BUYER’S GUIDES

Sizing, measuring and choosing the right finish.

→RETURNS & EXCHANGES

Start a return and read the relevant guidance.

→

A NOTE ON RETURNS

Please contact us before
returning an item.

This allows the Estate Office to confirm the correct return details and helps us handle your parcel promptly when it arrives.

VISIT RETURNS & EXCHANGES →